VICIDIAL for 500 seats Call Center.
Here’s some tips also on getting VICIDIAL stable for 500 seats center. (*Note I am currently the IT Manager of a 600+ seats call center here in the Philippines.)
VICIDIAL cluster per campaign.
Some outbound campaigns only have 10 agents some 30 agents some 50 agents and the biggest i have right now is 280 agents.
What I usually do is asks the expansion plan. If it will do 40 agents per shift from the start, I usually create a new cluster for it. If it is only 20 agents I do single server.
You will also need at least a team of dialer people who will upload leads /modify campaigns/check system status and a whole lot more for VICIDIAL.
When it comes to hardware, it all boils down to a quad core for the asterisks/vicidial and the biggest and the baddest server you can get your hand’s on for the database. I use an IBM m2 series with 320gb hard drive on raid10, 32gb ram and centos 64bit.
Although it’s a lot of servers to manage and purchase, the cost of VICIDIAL being fully functional and head-ache free can seriously help bring the CAPEX and OPEX lower than what you should be spending if you are using a closed source system.
And yes I usually get drunk on friday nights, can sleep far more than 8 hours a day and have a hobby other than computers.
I am also available as a VICIDIAL Consultant. Hit the contact link to contact me
270 Seats VICIDIAL Predictive Dialer
Here’s how it looks.
VICIDIAL version SVN 2.2.0 – Howto and howto not do it when you are hyperactive
Because it is New Year and one of my client asked me if I have updated the dev server to the svn version of VICIDIAL 2.2.0. I finally had time to do it. So off I go updating from VICIDIAL 2.0.5 to the new one. It is quite easy to update but I hit some horrifying bloopers.
So here’s what I did and the bloopers that came with it.
I checked out the svn version but first because vicidialNOW doesnt have subversion installed I installed it first.
yum install svn
Reading repository metadata in from local files
Parsing package install arguments
Nothing to do
It didn’t work
so I barely remembered that svn is called subversion so I tried it once again.
yum install subversion
Oh yes it worked! Now off I go downloading the SVN version of VICIDIAL 2.2.0
[root@vici ~]# svn checkout svn://svn.eflo.net:43690/agc_2-X/trunk
svn: Can't connect to host 'svn.eflo.net': Connection refused
More…
vicidialNOW 1.3 is now released!
Yep,
Demian released vicidialNOW 1.3 – The first headache free auto installer for astguiclient / VICIDIAL Open source Predictive Dialer / Call Center Suite.
What is VICIDIAL? VICIDIAL is an Open Source Predictive Dialer and Call Center Suite that is developed by Matt Florell. It is being used by hundreds of Call Centers for their outbound dialing needs. If you need a VICIDIAL Consultant, you can always contact me
Here are the changelog.
How to configure Linksys SPA941 or Linksys SPA942
I found this video when someone asked me how to configure Linksys SPA941. I was about to join him on a teamviewer session when I found this video. I decided to share it with you guys.
Setting up a Linksys SPA-942 phone from Kerry Garrison on Vimeo.
Asterisk Philippines User Group Newsletter
Here’s what the newsletter contains:
Asterisk Philippines Users Group: Forum back online!
Mga kapatid.
Buhay na ulit ang ating pinakamamahal na APUG Board.
BAKA GUSTO NYO ULIT MAG POST?
Sa mga mahal naming mga tagapagtanong, pwede na ulit kayong magtanong.
Sa mga mahal naming tagapagsagot sa mga tanong, pwede na ulit sumagot sa mga tanong.
Nawa’y ang newsletter na ito ay makarating sa inyong mga inbox at hindi sa spam.
Regards,
The Asterisk Philippines Users Group Team.
I seriously hope it went through.
To Google, Im waiting for Google Voice invite.
SEND ME THE GOOGLE VOICE INVITE. ALL MY FRIENDS HAVE IT. I FIND IT RIDICULOUS THAT ALL THE PEOPLE I KNOW HAVE AN INVITE AND I DONT?
Reasons why I am an expensive VICIDIAL Consultant for the Philippines and anywhere else.
I often get some inquiries about my quotes and stuff. Often they find that Im expensive and considering that it is an open source software and their budget is limited. I often tell them they are more than welcome to go find another consultant that can accommodate their budget. 90% of those who went to cheaper consultants find themselves talking to me again after their very expensive learning experience. Well they get what they pay for.
First and foremost, I don’t just accept clients. I don’t care about being promised that they will give me more business in the future or they are planning to expand and if I will just take 200 usd to make their system work and they will pay more in the future. Nope, you can go somewhere else. Please dont bother me again.
The basic requirement that I often accept is that the client is willing to pay what he wanted for. For sure as hell that Im also going to commit my time fixing what ever he paid me for. This kind of client I want and all my clients are like this. They know the value they are getting, they have no qualms of paying for it.
Secondly, my capabilities as a consultant. Im the only 2 person recommended VICIDIAL consultants here in the Philippines. The other one is Bobby Suson the owner of NextIX. Me and some friends founded VICIDIALNOW, which is now called vNOWinc. Im no longer connected with the company though. Im also a moderator of the official VICIDIAL forum . I think thats enough credential to establish myself that Im very well versed in VICIDIAL.
This sums up my rant. I am winding down again.
