Op3r » Call Center

And then we need the how to create a grant all user for a mysql database.

Op3r — Tue, 21 Jun 2011 20:56:06 +0000

Posted in Call Center Technology/Internet VICIDIAL

Yep there was a time in our sleep deprived environment that we need to create a user for our ultra secured mysql server. He wants a GRANT ALL permission on a new database. So you’re googling the internet because you are lazy and found my site. I don’t want hearing the “You disappoint son” verbiage [...]

VICIDIAL for 500 seats Call Center.

Op3r — Sat, 16 Apr 2011 15:37:20 +0000

Posted in Asterisk Call Center Telecommunications VICIDIAL

Here’s some tips also on getting VICIDIAL stable for 500 seats center. (*Note I am currently the IT Manager of a 600+ seats call center here in the Philippines.) VICIDIAL cluster per campaign. Some outbound campaigns only have 10 agents some 30 agents some 50 agents and the biggest i have right now is 280 [...]

270 Seats VICIDIAL Predictive Dialer

Op3r — Thu, 07 Apr 2011 20:53:00 +0000

Posted in Images

Here’s how it looks. Interested in hiring me? Use the contact link

The ugly way to WAN failover.

Op3r — Mon, 03 Jan 2011 10:48:53 +0000

Posted in Asterisk Call Center Technology/Internet Telecommunications

I’m just posting this for posterity sake. So you have 2 NIC cards connected to different ISP. You wanted to have one to do a fail over once the other is dead. Use this bash script. #!/bin/bash GW1=”192.168.10.254″ GW2=”192.168.55.254″ TESTIP=”192.71.220.10″ # Any reliable Internet ip that responds to ping. CURGW=`/sbin/route -n |awk ‘/^0.0.0.0/ {print $2 [...]

VICIDIAL version SVN 2.2.0 – Howto and howto not do it when you are hyperactive

Op3r — Mon, 04 Jan 2010 20:19:07 +0000

Posted in Asterisk Call Center Telecommunications VICIDIAL

Because it is New Year and one of my client asked me if I have updated the dev server to the svn version of VICIDIAL 2.2.0. I finally had time to do it. So off I go updating from VICIDIAL 2.0.5 to the new one. It is quite easy to update but I hit some [...]

vicidialNOW 1.3 is now released!

Op3r — Sun, 22 Nov 2009 11:34:22 +0000

Posted in Call Center VICIDIAL

Yep, Demian released vicidialNOW 1.3 – The first headache free auto installer for astguiclient / VICIDIAL Open source Predictive Dialer / Call Center Suite. What is VICIDIAL? VICIDIAL is an Open Source Predictive Dialer and Call Center Suite that is developed by Matt Florell. It is being used by hundreds of Call Centers for their [...]

How to configure Linksys SPA941 or Linksys SPA942

Op3r — Sat, 31 Oct 2009 17:00:46 +0000

Posted in Asterisk Call Center Telecommunications VICIDIAL

I found this video when someone asked me how to configure Linksys SPA941. I was about to join him on a teamviewer session when I found this video. I decided to share it with you guys. Setting up a Linksys SPA-942 phone from Kerry Garrison on Vimeo.

Asterisk Philippines User Group Newsletter

Op3r — Sun, 13 Sep 2009 01:59:01 +0000

Posted in Call Center

Here’s what the newsletter contains: Asterisk Philippines Users Group: Forum back online! Mga kapatid. Buhay na ulit ang ating pinakamamahal na APUG Board. BAKA GUSTO NYO ULIT MAG POST? Sa mga mahal naming mga tagapagtanong, pwede na ulit kayong magtanong. Sa mga mahal naming tagapagsagot sa mga tanong, pwede na ulit sumagot sa mga tanong. [...]

To Google, Im waiting for Google Voice invite.

Op3r — Wed, 09 Sep 2009 11:44:26 +0000

Posted in Call Center

Google SEND ME THE GOOGLE VOICE INVITE. ALL MY FRIENDS HAVE IT. I FIND IT RIDICULOUS THAT ALL THE PEOPLE I KNOW HAVE AN INVITE AND I DONT?

Reasons why I am an expensive VICIDIAL Consultant for the Philippines and anywhere else.

Op3r — Fri, 14 Aug 2009 02:44:00 +0000

Posted in Call Center VICIDIAL

I often get some inquiries about my quotes and stuff. Often they find that Im expensive and considering that it is an open source software and their budget is limited. I often tell them they are more than welcome to go find another consultant that can accommodate their budget. 90% of those who went to [...]