Posts tagged ‘Call Center’
VICIDIAL for 500 seats Call Center.
Here’s some tips also on getting VICIDIAL stable for 500 seats center. (*Note I am currently the IT Manager of a 600+ seats call center here in the Philippines.)
VICIDIAL cluster per campaign.
Some outbound campaigns only have 10 agents some 30 agents some 50 agents and the biggest i have right now is 280 agents.
What I usually do is asks the expansion plan. If it will do 40 agents per shift from the start, I usually create a new cluster for it. If it is only 20 agents I do single server.
You will also need at least a team of dialer people who will upload leads /modify campaigns/check system status and a whole lot more for VICIDIAL.
When it comes to hardware, it all boils down to a quad core for the asterisks/vicidial and the biggest and the baddest server you can get your hand’s on for the database. I use an IBM m2 series with 320gb hard drive on raid10, 32gb ram and centos 64bit.
Although it’s a lot of servers to manage and purchase, the cost of VICIDIAL being fully functional and head-ache free can seriously help bring the CAPEX and OPEX lower than what you should be spending if you are using a closed source system.
And yes I usually get drunk on friday nights, can sleep far more than 8 hours a day and have a hobby other than computers.
I am also available as a VICIDIAL Consultant. Hit the contact link to contact me 
Load g729 without restarting asterisk.
Here’s how to load g729 codec without restarting your asterisk open source pbx.
Go to asterisk cli by typing:
asterisk -rv
Then type
module load codec_g729a.so
That’s it! check if the g729 is loaded by typing show translation or show g729
270 Seats VICIDIAL Predictive Dialer
Here’s how it looks.
Interested in hiring me? Use the contact link 
vicidialNOW 1.3 is now released!
Yep,
Demian released vicidialNOW 1.3 – The first headache free auto installer for astguiclient / VICIDIAL Open source Predictive Dialer / Call Center Suite.
What is VICIDIAL? VICIDIAL is an Open Source Predictive Dialer and Call Center Suite that is developed by Matt Florell. It is being used by hundreds of Call Centers for their outbound dialing needs. If you need a VICIDIAL Consultant, you can always contact me
Here are the changelog.
with minimal expenses(mostly hardware) you get to have a predictive dialer.
Yep,
VICIDIAL is actually free. But you need to buy your own servers. As you can see, here’s a screenshot of a client of mine running VICIDIAL on 130 seats and counting (will post screen shot when they hit 180)
VICIDIAL running 130 seats.
Anyhow Im available for consulting
VICIDIAL featured in ABS-CBN show Kalye
I got to watch the show of abs-cbn called Kalye yesterday. They have interviewed some agents in a call center Im currently supporting for VICIDIAL Open Source Call Center suite. Although we just watched the video with out the sound. VICIDIAL WAS SHOWN IN IT BEING USED BY CALL CENTER AGENTS!!!
Yep, I did install the VICIDIAL Open Source Suite that was shown in that show. Yes there are more than 160 people using VICIDIAL at Globalspan. and Yes I AM BRAGGING ABOUT IT
I dont have the video at the moment. Let me scour the internet if anyone have a copy of the said show. Got the video now.
and yes you can contact me for VICIDIAL services too
Watch this space.
FYI: Im more of a kapuso guy I watch abs-cbn channel just to see Maja Salvador
Matt Florell VICIDIAL | VoIP Users Conference
Spend an hour and a half with Matt Florell talking about VICIDIAL , the Open Source Call Center software, and plenty of other subjects including CentOS,