Op3r » Call Center

VICIDIAL for 500 seats Call Center.

Op3r — Sat, 16 Apr 2011 15:37:20 +0000

Posted in Asterisk Call Center Telecommunications VICIDIAL

Here’s some tips also on getting VICIDIAL stable for 500 seats center. (*Note I am currently the IT Manager of a 600+ seats call center here in the Philippines.) VICIDIAL cluster per campaign. Some outbound campaigns only have 10 agents some 30 agents some 50 agents and the biggest i have right now is 280 [...]

Load g729 without restarting asterisk.

Op3r — Thu, 07 Apr 2011 21:34:33 +0000

Posted in Asterisk

Here’s how to load g729 codec without restarting your asterisk open source pbx. Go to asterisk cli by typing: asterisk -rv Then type module load codec_g729a.so That’s it! check if the g729 is loaded by typing show translation or show g729

270 Seats VICIDIAL Predictive Dialer

Op3r — Thu, 07 Apr 2011 20:53:00 +0000

Posted in Images

Here’s how it looks. Interested in hiring me? Use the contact link

vicidialNOW 1.3 is now released!

Op3r — Sun, 22 Nov 2009 11:34:22 +0000

Posted in Call Center VICIDIAL

Yep, Demian released vicidialNOW 1.3 – The first headache free auto installer for astguiclient / VICIDIAL Open source Predictive Dialer / Call Center Suite. What is VICIDIAL? VICIDIAL is an Open Source Predictive Dialer and Call Center Suite that is developed by Matt Florell. It is being used by hundreds of Call Centers for their [...]

with minimal expenses(mostly hardware) you get to have a predictive dialer.

Op3r — Tue, 11 Aug 2009 19:43:28 +0000

Posted in Call Center VICIDIAL

Yep, VICIDIAL is actually free. But you need to buy your own servers. As you can see, here’s a screenshot of a client of mine running VICIDIAL on 130 seats and counting (will post screen shot when they hit 180) Anyhow Im available for consulting

VICIDIAL featured in ABS-CBN show Kalye

Op3r — Tue, 30 Jun 2009 09:55:15 +0000

Posted in Call Center VICIDIAL

I got to watch the show of abs-cbn called Kalye yesterday. They have interviewed some agents in a call center Im currently supporting for VICIDIAL Open Source Call Center suite. Although we just watched the video with out the sound. VICIDIAL WAS SHOWN IN IT BEING USED BY CALL CENTER AGENTS!!! Yep, I did install [...]

Matt Florell VICIDIAL | VoIP Users Conference

Op3r — Fri, 26 Jun 2009 00:03:06 +0000

Posted in Call Center VICIDIAL

Spend an hour and a half with Matt Florell talking about VICIDIAL , the Open Source Call Center software, and plenty of other subjects including CentOS,